General Questions

1. What is Torah Pines? Torah Pines is a premium golf apparel and accessories brand dedicated to providing high-quality, stylish, and performance-driven products for golfers of all levels.

2. Where is Torah Pines based? We are proudly based in Chicago, delivering top-tier golf apparel to customers worldwide.

3. How can I contact customer support? You can reach us via email at Info@TorahPines.com or through our Contact Us page on our website. Our team is available Monday through Friday from 9 AM to 5 PM CST.

Orders & Shipping

1. How do I place an order? Simply browse our online store, add your desired items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods.

2. Do you offer international shipping? Yes, we ship worldwide. Shipping costs and delivery times vary by location. Please check our Shipping Policy for details.

3. How long will it take to receive my order? Orders typically process within 1-3 business days. Standard shipping within the U.S. takes 3-7 business days, while international orders may take 7-21 business days depending on the destination.

4. How can I track my order? Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

5. What if I need to change or cancel my order? If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once an order has been processed, we cannot guarantee changes or cancellations.

Returns & Exchanges

What is your return/exchange policy?

At Torah Pines, LLC, we are a small business, and every dollar matters to us. To continue offering the best quality and the lowest possible prices to our loyal customers, we do not accept returns. Please be sure of your purchase before completing your order.

However, on a case-by-case basis, if an item is found to be defective due to transit damage or a manufacturing issue, we will allow an exchange for store credit.

How do I exchange an item?

We do not offer exchanges for size, color, or style. If your item is defective, we will gladly review your case for an exchange. To qualify:

• The item must be in its original condition and packaging.

• Proof of purchase is required.

• The request must be made within 7 days of delivery.

Do I have to pay for exchange shipping?

To initiate an exchange due to a defect, please contact our support team at Info@TorahPines.com with photos of the issue. Once we receive the item and confirm it is unworn and unused, we will notify you regarding store credit to Torah Pines.

Customers are responsible for return shipping costs initially. However, if we determine the item is defective upon inspection, we will refund your shipping cost.

Shipping Policy

1. Order Processing Orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Times We offer the following shipping options:

• Standard Shipping (5-7 business days)

• Expedited Shipping (2-3 business days)

• Overnight Shipping (1 business day)

Shipping rates may vary based on location and order weight.

1. International Shipping We currently ship to select international destinations. Shipping costs and delivery times vary based on the destination. Customers are responsible for any duties, taxes, or customs fees.

2. Order Tracking All orders come with tracking. If you do not receive tracking details, please contact us at [Insert Email Address].

3. Lost or Stolen Packages Torah Pines, LLC is not responsible for lost or stolen packages. If your package is missing, please check with the carrier or contact us for assistance.

Products & Sizing

1. How do I know which size to order? We provide a detailed information on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit.

2. What materials are used in Torah Pines apparel? Our products are crafted from high-quality, breathable, and moisture-wicking fabrics designed for maximum performance and comfort.

3. How should I care for my Torah Pines apparel? We recommend following the instructions on the label of the product.

4. Do you offer custom or personalized golf apparel? Feel free to reach out to us directly through the Contact Page to learn more. Or, feel free to email us at Info@TorahPines.com.

Rewards & Discounts

1. Do you offer any discounts or promotions? Yes! Sign up for our newsletter to receive exclusive promotions, early access to new releases, and special discounts.

2. Do you have a loyalty program? We are currently working on a rewards program for our loyal customers. Stay connected for upcoming announcements!

Wholesale & Partnerships

1. Can I become a retailer of Torah Pines products? Yes! If you’re interested in wholesale opportunities, please contact us at Info@TorahPines.com.

2. Do you offer sponsorships or collaborations? We love partnering with influencers and brands that align with our mission. Reach out to us at Info@TorahPines.com for inquiries.

If you have any additional questions, feel free to contact us at Info@TorahPines.com. Thank you for choosing Torah Pines!